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Point of Sale Technician

Company: CSUDH Foundation
Location: Carson
Posted on: November 12, 2021

Job Description:

Point of Sale Technician
CSU, Dominguez Hills Foundation

About the CSUDH Foundation

The California State University, Dominguez Hills Foundation was incorporated in 1968 as a partner of the University to provide services and develop and enhance programs that are an integral part of the University's educational mission. CSU Dominguez Hills is a highly diverse, metropolitan university primarily serving the South Bay area of Los Angeles County. Established in 1960, CSU Dominguez Hills is one of the 23 campuses that comprise the California State University system.

Any inquiries should be directed to the Foundation Human Resources Office at (310) 243-1070.

About the Position


Under the general direction of the Executive Director, the Technician performs technical and administrative work in supporting and maintaining the Point of Sales (POS) systems and related devices. Work involves maintenance and support of all POS-related devices, cash registers, terminals, networked and standalone printers, label printers, scanning equipment, and all other IT-related equipment. Provides consultative support and services to the user community to ensure problem resolution, system/data access, and optimal system performance. Provides technical advice and expertise in the evaluation, purchase, upgrading, and maintenance of software and/or hardware resources. Provides training and communication materials to users that maximize their ability to utilize system capabilities, features, and other resources.

Position Information


Employment at the Foundation is on an at-will basis and can be terminated by either an employee or the Foundation at any time with or without cause or advance notice.

Compensation
$45,400 - $63,000

Essential Duties and Responsibilities
60% -- System & User Support:
--- Provide telephone, email, video, or on-site support
--- Install, configure, and modify applications, databases, and other systems - especially related to the Oracle Simphony POS system and hardware
--- Work to propose creative and effective resolutions for complex issues
--- Administration of security across desktop user access to server systems & POS systems
--- Supports, maintains, installs POS system computers (servers, desktops, cash registers, laptops, and tablets)
--- Supports, maintains, and installs POS related devices, like POS printers, scanners and credit card readers
--- Supports, maintains, and installs all scanning equipment, including handheld scanners and wireless access points
--- Supports, trains, sets up, and troubleshoots users campus-wide
--- Operates a variety of equipment such as copier, scanner, fax machine, video conferencing, telephone equipment, smartphones, power vault, computer, etc.
--- Interacts and communicates with various users across campus
--- Prepares documentation of all adds, moves, and changes throughout the network
--- Performs general administrative/office duties as required, including preparing reports and correspondence, entering and retrieving computer data, copying and filing documents, sending and receiving faxes, answering the telephone, etc.

25% -- Projects and Needs Analysis:
--- Research available products and systems and recommend alternatives to meet identified needs
--- Participate in needs assessments and evaluate potential purchases for compatibility with existing systems
--- Prepare requests for proposals, cost estimates, and justifications
--- Applies broad knowledge of principles, practices, and procedures to the completion of difficult assignments
--- Consults with other business units to arrive at appropriate project directions/decisions/actions
--- Consults with users to identify and document software/system purpose, workflow issues, output needs and to determine overall functional and technical system requirements and specifications
--- Develop alternative solutions and conduct feasibility studies

10% -- Training:
--- Develop and conduct training and self-guided tutorials on equipment, applications, databases, and related systems
--- Write user documentation, user guides, instructor guides, training outlines, and technical training publications
--- Perform occasional training of end-users to help them become self-sufficient

5% -- Misc:
--- Attend all IT and Foundation staff meetings and events, per invitations
--- Other duties as assigned
Minimum Qualifications

Education:
At least two (2) years of college coursework in the field of Information Technology or a similar field.
Bachelors' Degree in Information Technology Preferred

Experience:
At least three (3) years working experience as an information technology technician or a systems integrator/analyst in a customer service environment supporting various computer platforms, hardware, and software with experience in the maintenance and support of Point-of-Sales (POS) systems, both hardware and software. Experience in Oracle Simphony POS and Micros systems is preferred, but experience in any POS software is acceptable.

The incumbent should be highly skilled at working on a variety of POS hardware, software, and applications while diagnosing/fixing issues; have programming and configuration experience; experience working with integration vendors to determine multi-phased project approaches; experience with report generation using OneSolution, Cognos, Oracle Hospitality Simphony POS, etc. reporting tools; and experience in creating and utilizing test environments as well as implementing and maintaining production environments. Possess progressive work experience to be able to demonstrate competence in independently applying technical judgment to standard and nonstandard applications and systems, solving a wide range of problems and developing practicable and thorough solutions, and using effective communication and listening skills.

Experience working in a higher education environment is preferred.
Skills:
--- Ability to apply consultative skills to assess user needs and provide appropriate support.
--- Knowledge of information technology systems and/or applications, including campus wide systems and multimedia environments, access procedures, networks, and/or databases.
--- Ability to integrate multiple applications and/or systems.
--- Proficiency using standard software packages.
--- Ability to analyze data requirements and research data availability and access methods.
--- Knowledge of data administration principles and techniques.
--- Knowledge of network administration.
--- Knowledge of local area network system configuration, protocols, and/or transmission media.
--- Ability to coordinate and implement data exchanges and conversions.
--- Knowledge of training theory and practices demonstrated by an ability to develop and deliver technical training and user documentation.
--- Demonstrated interpersonal and communication skills in working with users to interpret needs and provide appropriate solutions.
--- Subject matter expertise in POS systems and hardware.
--- Ability to maintain materials, inventory, and technical references and administer facility and system security practices.
--- Knowledge of system utilities, features, installation and maintenance procedures, and general operation.
--- Basic knowledge of data and file structures, database systems and related utilities, operating systems, and communication interface programs.
--- Ability to perform system, database, and network maintenance tasks and to use standard software
packages.
--- Ability to analyze and troubleshoot system connection and interface malfunctions.
--- General knowledge of operating systems and hardware for problem identification and analysis.
Application Period

Review of applications will begin on November 19, 2021, and the position will remain open until filled.

Equal Employment Opportunity

The Foundation is an Affirmative Action/Equal Opportunity Employer and does not discriminate against persons on the basis of race, religion, color, ancestry, age, disability, genetic information, gender, gender identity, gender expression, marital status, medical condition, national origin, sex, sexual orientation, covered veteran status, or any other protected status.


Individuals with disabilities requesting accommodations under the Americans with Disabilities Act (ADA) may contact the Foundation Human Resources Office at (310) 243-2373.

E-Verify

This position requires new hire/re-hire employment verification to be processed through the E-Verify program administered by the Department of Homeland Security, U.S. Citizenship, and Immigration Services in partnership with the Social Security Administration.

If hired, the successful candidate will be required to furnish proof of legal authorization to work in the United States.

Conditions of Employment

The person holding this position is considered a 'mandated reporter' under the California Child Abuse and Neglect Reporting Act and is required to comply with the requirements set forth as a condition of employment.

All employment with California State University, Dominguez Hills Foundation is at will and shall continue only upon the mutual consent of the Foundation and the employee. This means that an employee may terminate his or her employment with the Foundation at any time with or without cause or prior notice and that the Foundation may terminate an employee's employment at any time with or without cause or prior notice.

A background check (including a criminal records check) must be completed satisfactorily for any position that the CSUDH Foundation deems sensitive. Sensitive positions are those requiring heightened scrutiny of individuals holding the position based on the potential for harm to children, concerns for the safety and security of people, animals, or property, or heightened risk of financial loss to the CSUDH Foundation or individuals in the university community. Failure to satisfactorily complete the background check may affect the application status of applicants or the continued employment of current employees.




PI150558429

Keywords: CSUDH Foundation, Carson , Point of Sale Technician, Sales , Carson, California

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