Customer Care Agent
Company: Dermalogica
Location: Carson
Posted on: April 8, 2021
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Job Description:
The Customer Care Agent (Returns) is an entry level position
that works in a high performance, customer-focused team environment
and is responsible for a number of customer-oriented tasks in a
small call center. These responsibilities include but are not
limited to: answering high call volume, responding to customer
inquiries, informing customers of current and ongoing promotions,
soliciting sales, determining the most effective resolution to
customer issues and providing superior customer service.
Responsibilities: Responds to a high volume of incoming and
outgoing telephone calls, process faxed, and emailed orders,
respond to product inquiries, promotions, provide the status of
orders, address corrections, customer complaints, etc. Inputs
purchases, process corrections and changes to orders. Maintains
accuracy of the orders by confirming the items and quantities that
are requested, as well as the total cost of the order. Promotes
additional customer sales by providing information on new products,
reformulated products, and product promotions including freight
incentives, discounts, etc. Communicates monthly promotions,
including freight incentives, discounts, etc. Confirms availability
of inventory to process orders and communicates expected ship date.
Works effectively with related departments such as education, sales
(both domestic and international), finance and other co-workers,
customers and others by sharing ideas in a constructive and
positive manner; listening to and objectively considering ideas and
suggestions from others; keeping commitments; keeping others
informed of work progress, timetables and issues; addressing
problems and issues constructively to find mutually acceptable and
practical business solutions; addressing others by name, title or
other respectful identifier, and; respecting the diversity of our
work force in actions, words and deeds. Light filing and other
duties as needed. Qualifications: Bilingual preferred High school
diploma required plus one year of experience working in a customer
service environment (preferably in the beauty industry) or one year
of experience working with Dermalogica Excellent written and verbal
communication skills Computer proficiency in MS Office Suite (Word,
Excel, Outlook) Typing speed of 35 wpm minimum Self-motivated team
player who values continuous learning High attention to detail
Apply now and become a team member for a company that provides
competitive salaries, outstanding benefits including Health
Benefits, Monthly Product Allowances, Profit Sharing, Annual
Fitness Reimbursement, Domestic Partner Benefits, 401(k) Matching,
not to mention a host of other perks. To be considered for this
role, please click on "Apply Now" to complete the online
application. Please know that all applications are reviewed for
consideration. A member of the Human Resources team will contact
you if your experience and skills are a match for the position.
Dont let this opportunity pass you by! Dermalogica is an equal
opportunity employer that embraces diversity. Follow us on
Facebook, Instagram and Twitter!
Keywords: Dermalogica, Carson , Customer Care Agent, Sales , Carson, California
Click
here to apply!
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