Fusion SCM Techno-Functional Analyst
Company: Oracle
Location: Carson
Posted on: May 26, 2023
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Job Description:
Job Description
As a member of the Support organization, your focus is to deliver
post-sales support and solutions to the Oracle customer base while
serving as an advocate for customer needs. This involves resolving
post-sales non-technical customer inquiries via phone and
electronic means, as well as, technical questions regarding the use
of and troubleshooting for our Electronic Support Services. A
primary point of contact for customers, you are responsible for
facilitating customer relationships with Support and providing
advice and assistance to internal Oracle employees on diverse
customer situations and escalated issues.
As a Senior Systems Engineer, you will interface with the
customer's IT staff on a regular basis. Either at the client's site
or from a remote location, you will be responsible for resolution
of moderately complex technical problems related to the
installation, recommended maintenance and use and
repair/workarounds for Oracle products. You should be highly
experienced in some Oracle products and several platforms that are
being supported. You will be expected to work with only general
guidance from management while advising management on
progress/status.
Job duties are varied and complex utilizing independent judgment.
May have project lead role. Because of substantial customer
interfacing, a demonstrated ability to work with customers on an
independent basis with exceptional communication skills, while
consistently achieving the highest levels of customer satisfaction
is essential. A Bachelor's degree in Computer Science, Engineering
or equivalent experience is preferred with five years related
experience. Experience with Oracle's core products, applications,
and tools is important.
Responsibilities
We are looking for Fusion SCM Functional Analyst (80% Functional +
20% Technical) with overall 5 to 10 years of IT experience with at
least 3 years of Fusion experience and remaining years of SCM
domain experience in Oracle EBS. The selected candidates should be
willing to travel (25% of the time) to customer locations and work
in shifts if required as our customers are spread across various
countries.
Job Responsibilities:
The main role of a Support engineer is to troubleshoot and resolve
highly complex functional problems. The key skills put to use daily
are - high level of functional skills, Oracle products knowledge,
problem solving skills, and customer interaction/service
expertise.
You may be involved in assisting customers in their day to day
queries, create extensions, enrichments to the implemented product,
helping them on their journey to cloud, release management
activities for quarterly releases and engage with the customer
business teams to enable them achieve their key business process
KPI(s).
Key Experience:
Oracle Functional Modules Experience - Any 2 to 3 of below
modules
Fusion SCM
Fusion Procurement
Fusion Inventory
Added advantage with below technical knowledge:
SQL & PL/SQL
HDL
Extract
BI Publisher
OTBI
Conversion
Location: Remote within the US
#LI-RR2
#LI-Remote
Disclaimer:
Certain US customer or client-facing roles may be required to
comply with applicable requirements, such as immunization and
occupational health mandates.
Range and benefit information provided in this posting are specific
to the stated location(s)
California Pay Range: from $38.17 to $76.39 per hour; from $79,400
to $158,900 per annum. May be eligible for equity.
Colorado Pay Range: from $36.06 to $68.75 per hour; from $75,000 to
$143,000 per annum. May be eligible for equity.
New York City Pay Range: from $34.13 to $72.60 per hour; from
$71,000 to $151,000 per annum. May be eligible for equity.
Washington Pay Range: from $40.29 to $72.60 per hour; from $83,800
to $151,000 per annum. May be eligible for equity.
Oracle maintains broad salary ranges for its roles in order to
account for variations in knowledge, skills, experience and market
conditions, as well as reflect Oracle's differing products,
industries and lines of business.
Candidates are typically placed into the range based on the
preceding factors as well as internal peer equity.
Oracle offers a comprehensive benefits package which includes the
following:
Medical, dental, and vision insurance, including expert medical
opinion
Short term disability and long term disability
Life insurance and AD&D
Supplemental life insurance (Employee/Spouse/Child)
Health care and dependent care Flexible Spending Accounts
Pre-tax commuter and parking benefits
401(k) Savings and Investment Plan with company match
Paid time off: Flexible Vacation is provided to all eligible
employees assigned to a salaried (non-overtime eligible) position.
Accrued Vacation is provided to all other employees eligible for
vacation benefits. For employees working at least 35 hours per
week, the vacation accrual rate is 13 days annually for the first
three years of employment and 18 days annually for subsequent years
of employment. Vacation accrual is prorated for employees working
between 20 and 34 hours per week. Employees working fewer than 20
hours per week are not eligible for vacation.
11 paid holidays
Paid sick leave: 72 hours of paid sick leave upon date of hire.
Refreshes each calendar year. Unused balance will carry over each
year up to a maximum cap of 112 hours.
Paid parental leave
Adoption assistance
Employee Stock Purchase Plan
Financial planning and group legal
Voluntary benefits including auto, homeowner and pet insurance
About Us
An Oracle career can span industries, roles, Countries and
cultures, giving you the opportunity to flourish in new roles and
innovate, while blending work life in. Oracle has thrived through
40+ years of change by innovating and operating with integrity
while delivering for the top companies in almost every
industry.
In order to nurture the talent that makes this happen, we are
committed to an inclusive culture that celebrates and values
diverse insights and perspectives, a workforce that inspires
thought leadership and innovation.
Oracle offers a highly competitive suite of Employee Benefits
designed on the principles of parity, consistency, and
affordability. The overall package includes certain core elements
such as Medical, Life Insurance, access to Retirement Planning, and
much more. We also encourage our employees to engage in the culture
of giving back to the communities where we live and do
business.
At Oracle, we believe that innovation starts with diversity and
inclusion and to create the future we need talent from various
backgrounds, perspectives, and abilities. We ensure that
individuals with disabilities are provided reasonable accommodation
to successfully participate in the job application, interview
process, and in potential roles. to perform crucial job
functions.
That's why we're committed to creating a workforce where all
individuals can do their best work. It's when everyone's voice is
heard and valued that we're inspired to go beyond what's been done
before.
Oracle is an Equal Employment Opportunity Employer ***** . All
qualified applicants will receive consideration for employment
without regard to race, color, religion, sex, national origin,
sexual orientation, gender identity, disability and protected
veterans' status, or any other characteristic protected by law.
Oracle will consider for employment qualified applicants with
arrest and conviction records pursuant to applicable law.
*** Which includes being a United States Affirmative Action
Employer**
Keywords: Oracle, Carson , Fusion SCM Techno-Functional Analyst, Professions , Carson, California
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