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Deskside Support Technician

Company: DISYS
Location: Carson
Posted on: June 25, 2022

Job Description:

Role: Desktop Support SpecialistLocation: Fremont, CADuration: 3 Months (Contract to Hire) Job Description:

  • The position of Deskside Support Technician - End User Computing (EUC) performs troubleshooting, repair, and preventative maintenance of end user computing equipment and peripheral equipment at corporate locations.
  • The candidate works on assignments of a diverse scope where analysis of data and hardware requires evaluation of identifiable factors. The candidate exercises judgment with supervision within the generally defined practices and policies in selecting methods and techniques for obtaining solutions and acts as a liaison between customers, departments, and within the organization to lead problem resolution.Essential duties for the position include, but are not limited to the following:
    • Provide onsite support to Authorized Users with operational and technical support and to meet specified SLAs
    • Resolve incidents and problems associated with EUC equipment
    • Perform reactive troubleshooting to effectively identify potential incidents or problems, and attempt to eliminate them to occur in the future
    • Support Authorized Uses connecting or attempting to connect to corporate network and assist in the coordination and completion of accessing LAN, print, and file services; connection to WAN; and accessing appropriate LAN segments
    • Provide repair and maintenance for mobile devices as needed
    • Install, upgrade and repair EUC equipment (desktops, laptops, monitors, and associated peripherals)
    • Provide software break/fix services and replacement of non-warranty assets for end users
    • Provide network printers and scanner network connectivity, including providing network support for device configuration, for IP addressing, and direct TCP/IP output
    • Provide warranty and break/fix support for networked printers and scanners
    • Provide VIP support for equipment including desktop devices, mobile devices, display screens, video systems, docking stations, communication devices, direct attached printers, local printers, scanners, wireless networking, etc
    • Provide on-site hardware support for general troubleshooting and problems for end user computing technologies
    • Provide telepresence and audio video meeting support as needed
    • Provide regular, accurate, and timely feedback regarding customer requirements which shall include supervising assignments and maintaining timely communication with sales, operations, and branch office personnel.
    • Utilize problem management database and systems to track and report on customer calls and requests.
    • Communicate technical information to technical and non-technical team and customers.
    • Deskside support services as required.Job Requirements/Qualifications
      • Utilize problem management database and systems to track and report on customer calls and requests.
      • Communicate technical information to technical and non-technical team and customers.
      • Sound knowledge of data backup
      • Installing, upgrading, and migrating to Windows 10
      • Deploying Windows 10 in large enterprises
      • Configuring hardware and applications
      • Configuring network connectivity
      • Configuring access to resources
      • Configuring mobile computing
      • Monitoring and maintaining systems that run Windows 7 and Windows 10
      • Configuring backup and recovery options
      • Ability to lift to 50 lbs.Education/Certifications:
        • Bachelor's Degree in Business, Information Technology, or related field (or equivalent work experience is preferred)
        • CompTIA A+
        • MCSA: Windows 7 and 10
        • MCSE: Desktop InfrastructureDigital Intelligence Systems, LLC (DISYS) is an Equal Opportunity Employer that recruits and hires qualified candidates without regard to race, religion, sex, sexual orientation, gender identity, age, national origin, ancestry, citizenship, disability, or veteran status.

Keywords: DISYS, Carson , Deskside Support Technician, Professions , Carson, California

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