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Sr Epic Analyst - Professional Billing

Company: Memorial Health Services
Location: Carson
Posted on: June 22, 2022

Job Description:

Members of the MemorialCare Epic job family, work side by side with our end users to install the Epic software, help lead and manage workflow/software changes, and ultimately transform the way that MemorialCare provides healthcare. MemorialCare's Epic Team develops creative strategies to achieve common end goals while collaborating with our end users. The Sr. Epic Analyst - Professional Billing uses their advanced Epic knowledge in all phases of software deployment from design through implementation to post implementation problem solving. They independently provide an advanced level of operational and application build competence with their focus geared more towards complex and overall large projects. They mentor peers and provide educational/informational sessions to improve workflows, troubleshooting or system design pertaining to the overall team as well as internal implementation processes. Essential Functions and Responsibilities of the Job Apply high-level, specialized Epic Professional Billing knowledge to improve processes through design, development and implementation of the Epic system, including development of end user materials Initiate, participate, and lead project related efforts and process improvements, as well as provide internal guidance as appropriate Demonstrate independent working nature, requiring minimal direction, while collaborating within and across applications Work to establish and maintain Professional Billing reporting needs as necessary Demonstrate use of effective communication and interpersonal relations across staff from all departments, including senior leadership to achieve established goals Be at work and be on time Follow company policies, procedures and directives Interact in a positive and constructive manner Prioritize and multitask Essential Job Outcomes Provides high-level customer service, troubleshooting, maintenance, and training materials for Epic Professional Billing as necessary. Creates end user references expressing ideas clearly utilizing language and terminology that is understandable for the reader. Manages navigation of build migration paths, change control process/governance, and ticket management processes. Participates and sometimes leads projects by translating customer needs, meeting deliverables, establishing status reporting, including to internal leadership when required, as well as managing customer relationships and expectations. Initiates, facilitates, and leads meetings with end-user and internal staff members. Acts as user liaison between professional departments and Information Systems; leads others to adhere to established industry best practices, standards, and quality. Manages and maintains accountability for end-user satisfaction and the success of assigned tasks, proactively communicating to mitigate risks including tracking issues and providing solution-oriented escalation. Performs in depth and precise investigation and documentation of future-state operational specifications and Epic Professional Billing functionality. Applies high-level, specialized Epic Professional Billing capabilities to improve processes and support strategies as well as assist junior personnel. Responsible for the on-going assessment, design, validation, and development and implementation of the Epic system. Collaborates with operations to identify and interoperate reporting needs by end-users, department leads and internal Information Systems staff. Serves as a source of support and a positive role model through mentoring and training peers on build, workflow processes, testing, and implementation processes. Functions as a source of assistance and a positive role model by modeling desirable behaviors. Initiates department process improvement; identifies, designs and implements process, including outline of maintenance plan Experience Minimum 3 years' experience in relevant Epic modules or equivalent combined hands on Electronic Medical Record (EMR), Billing Office, or Managed Care capabilities and direct Epic knowledge Demonstrated ability to effectively utilize system tools to meet functionality needs of users including proficiency with information systems technology such as Microsoft Office Products required Experienced planning and organizing day-to-day activities, effectively managing more than one task, and meeting established deadlines Demonstrated use of effective communication and interpersonal relations to achieve established goals Experienced in leading projects, providing forward-thinking consultative guidance and direction on change initiatives, effectively dedicating time across more than one project, and meeting established deadlines Proven ability in workflow and data analysis and design techniques, including needs assessment, specification development, quantitative methods, planning and gap analysis Past success leading meetings between business stakeholders, technical resources, and third parties for business requirements and technical solutions Experienced working with a diverse, multi-disciplinary team, and interacting with all levels of the organization Education Bachelor's degree preferred Epic Certification in Professional Billing application

Keywords: Memorial Health Services, Carson , Sr Epic Analyst - Professional Billing, Professions , Carson, California

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