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Port Dispatcher

Company: CLH Partners
Location: Carson
Posted on: May 13, 2022

Job Description:

Job Description We offer 100% COVERED medical, dental, vision, and life insurance, a 401(k) retirement plan, reimbursed gym memberships, paid vacations, holidays and sick days, and more for our employees The Port Dispatcher must have a comprehensive understanding of port and inland dispatch drayage operations. Dispatch containers per the workload and organize, strategize and prioritize the driver pool when routing. Current Dispatch types are Local, Inland Empire, Long Haul, and Prepull (taken to Yard or any Depot). Minimize operational costs through productivity and cost related to demurrage / per diem of containers and chassis. Maintain communication with Customer Service to verify and resolve customer and shipper customer service issues. Ensure Transportation Management System is correctly updated, timely and accurate. Essential Duties and Responsibilities include the following. Other duties may be assigned. Have a solid understanding of intermodal drayage (Port/Terminals). Become familiar with all terminal congestion timeframes. Maintain dispatch system accuracy and in live status; ensure work is appropriately updated and reflected in the TMS. Monitor import and export container termination status updates from port websites, call centers, and steamship lines tools/websites Understand the responsibilities and differences between employee drivers and Owner Operators. Understand that Owner Operators can reject workload when offered. Have a thorough understanding of Owner Operators' contract guidelines. Must have a thorough understanding of Logbooks and Hours of Service compliance requirements. Know and acknowledge the driver---s capabilities to accommodate the routing preference. Dispatching to their preferred routes is a priority for driver retention and safety. Become assertive and perform a supervising role for the drivers through constant communication. Thorough knowledge of all customer account requirements to support drivers when routed to locations. Support Customer Service on advising optimal appointment scheduling at Terminals. Supports driver recruitment activities. Execute any needed Dispatch reports depending on the defined requirements. Support daily capacity forecast analysis with the Dispatch Assistant Manager. Maintain continuous and proactive communication with the Dispatch Assistant Manager. Report any issues when applicable. Support driver monitoring efforts, including Geofence (security routing) feature in GeoTab. Become proficient, report errors, and may execute tasks/reports on: Profit Tools GeoTab (ELD) GeoStamp DiscMobile Fueling Procedures Cameras Log Books DOT and Hours of Service (HOS) Compliance Accident Procedures Workers Compensation Procedures Yard Security Incentive Programs Effectively collaborates with the Customer Service team to meet or exceed our customer---s expectations. Professional and respectful etiquette with drivers and internal/external customers. Manages email. Attend meetings when required. Meet designated KPIs weekly, monthly, and quarterly, according to Company policies. Other tasks and duties, as assigned. Supervisory Responsibilities The Dispatcher will perform a supervisory role to all drivers on the shift. The Dispatcher may provide training and coach drivers when necessary. Must report any issues via email (writing) to the Dispatch Manager immediately. Qualifications Desired Skills, Talents, and Traits: Port Dispatch Experience is not necessary - we will train the right candidate Bilingual English/Spanish is preferred College Graduate Logical Thinking High Attention to Detail Highly Motivated Punctual and Reliable Problem Solver Computer/Tech Savvy Strong Verbal and Written Communication Skills Determined and Self Motivating

Keywords: CLH Partners, Carson , Port Dispatcher, Professions , Carson, California

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