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Dispatcher/Customer Service

Company: Empire Workforce Solutions
Location: Carson
Posted on: November 16, 2021

Job Description:

JOB DESCRIPTION: Dispatcher (1st Shift) Pay: DOE Carson, CA Summary: Our client/company is seeking a Dispatcher to represent them in a professional manner to their customers, vendors and general public completing and coordinating all office functions in regards to dispatching, daily work flow, and quality of work with the operations department.

  • Responsible for the daily dispatch of Owner Operators/Drivers
    • Ensure that all drivers meet the standards set forth by client/company in regards to insurance, licenses, medical info, and all other required documentation
    • Be courteous and respectful to all drivers, customers and staff
    • Call drivers throughout the day checking status
    • Responsible to set up following day dispatches before going home for the day
    • Maintain organized driver files
    • Responsible for control of all accessorial charges, and the contacting of CSR's. Must then record that info into Daily Logs Sheets to ensure that billing of accessorial charges is complete and correct
    • Reconciliation of yard checks to ensure that containers do not go on per diem
    • Report all equipment damages to Supervisor immediately
    • Assisting customers with their questions, issues and concerns
    • Assist Operations Manager in the day to day management of dispatch operations, as instructed
    • Ensure all drivers are turning in paperwork in a timely manner
    • Ensure that all loads are picked up before last free day to avoid demurrage, and that all export loads are turned in before vessel cutoff
    • Driver settlements, preparing auditing and approving weekly settlements
    • Planning the workload based on cutoffs, free time to avoid per diems
    • Ensure that all driver paperwork, terminal interchanges has been completed and filed for storage
    • Work with CSR to ensure that all export containers are pulled from terminal and available
    • Review driver's logbooks and day sheets to verify movesJob Type: Full-timePay: $20.00 - $25.00 per hourSchedule:
      • 10 hour shift
      • 8 hour shift
      • Day shift
      • Monday to Friday
      • Overtime
      • Weekend availabilityExperience:
        • Dispatching: 2 years (Preferred)
        • Logistics: 2 years (Preferred)Work Location: One location

Keywords: Empire Workforce Solutions, Carson , Dispatcher/Customer Service, Professions , Carson, California

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