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Walmart / National Accounts Analyst

Company: Chemical Guys
Location: Carson
Posted on: May 2, 2021

Job Description:

POSITION: WALMART/NATIONAL ACCOUNTS ANALYSTThe National Accounts Analyst will be part of a team responsible for providing world class customer service to Walmart and other key National Accounts.--This person will also be focused on providing key analytical insights to the broader Fulfillment & Supply Chain team to drive continuous improvement and ensure we continue to provide high levels of customer service.--This person will work closely with the Director Fulfillment as well as Sales Leadership to provide updates in terms of Purchase Orders, shipping, and order fulfillment.--This person will also work closely with existing Order Mgmt Team to provide updates as needed. Maintaining data integrity within the key order management systems (Oracle, Retail Link, Cognos, etc) will be critical. REQUIREMENTS--- Previous experience working directly with Walmart / National Big Box Accounts --- Experience working through Customer Portals (Retail Link preferred) to access customer data and manage orders/transactions as needed--- Previous order administration for high volume National account --- Previous experience working with 3PL warehouse partner--- Strong systems knowledge working within ERP, WMS, OMS (Oracle preferred)--- Working experience with scheduling order pickups, working with freight carriers --- Experience working with Customer Scorecards to achieve KPIs (OTIF, etc)--- Monitor and validate all EDI transactions for National Accounts (receive purchase orders, send purchase orders to 3PL, Shipment notification back from 3PL and corresponding customer specific EDI (ASN / Invoicing)--- Responsible for tracking and reporting customer compliance (per customer scorecards) and developing processes and business model to mitigate compliance finesJOB ACCOUNTABILITIES:--- Ensure all National Account orders are received correctly, with correct items, quantities, prices--- Ensure all National orders are successfully transmitted to 3PL--- Ensure orders are processed and shipped on time--- Provide proactive communication to sales/customer regarding any issues with orders (shipping delays, order fill)--- Work with Planning Team and 3PL facility to manage stock outs/ overallocation issues on orders--- Be responsible for elements of key Customer Scorecards (On time shipping, PO accuracy, ASN accuracy, Fill Rate)--- Provide reports and updates to Director Fulfilment / VP Supply Chain on status of National Account orders--- Provide insights to Supply Chain / Sales Teams derived from utilization of customer portal (demand planning insights, etc)--- Work with finance team to review and dispute chargebacks, shortage claims--- Communicate chargebacks with Supply Chain Team and help perform root cause analysis to address issues--- Worth with Finance team to receive sell through data and provide feedback to Supply Chain team for Demand Planning purposes

Keywords: Chemical Guys, Carson , Walmart / National Accounts Analyst, Professions , Carson, California

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