Domestic Operations Agent
Company: Lynden Air Freight, Inc.
Posted on: February 17, 2021
With operations spanning the globe, Lynden International provides
complete coverage to most major world markets. We provide air and
ocean freight forwarding, expedited ground freight services,
customs brokerage, logistics and other specialized services like
facility management, charters, reverse logistics and assembly and
distribution. We are the proverbial one-stop shop for any
transportation or shipping need. Lynden has achieved Logistics
Management Magazine s #1 ranking in Airfreight Forwarding for the
second year in a row. We are looking for people to contribute to
Lynden International s overall customer experience success by
effectively interacting and supporting our customers.
Work with a dynamic group, handling all day to day activities for
major clients that would include heavy customer service and
technical solutions for those clients. Responsibilities Lynden
International, a member of the Lynden family of companies, has
roots in transportation going back more than 100 years. Are you an
enthusiastic, self-motivated person who takes pride in finding
solutions to problems that meet the expectations of your customers?
Do you thrive where each day is not like the last? If so, Lynden is
the place for you.
- Assess, analyze, and problem solve
while handling complex, gray-area situations while meeting legal,
company and customer expectations. Provide outstanding, friendly
service through daily communication with both internal and external
customers Ensure smooth and timely process and documentation flow
Ensure accurate and timely data entry into our operational system
Track and trace files and reporting Ensure accurate and timely
client and vendor billing Ensure delivery of freight and timely
clearance when applicable Contribute and maintain good
relationships with suppliers Ensure compliance at all times to
regulations Network communications, timely responses to emails and
requests Meet SOP and SOW standards in accordance with Company
- Predictable and consistent attendance.
- Weekend on-call responsibilities based on a rotating on-call
schedule. Qualifications High school education or equivalent and
five years progressive work experience in operations, or a
four-year degree plus two years customer service or freight
operations experience. Business or industry degree preferred. Must
have a high level of math to be able to compute pricing, cost,
fees, and weight and measures. Experience working and communicating
with vendors, customers and other company departments to meet
deadlines successfully. Must be able to lift up to 25 pounds
occasionally. Most of job is at computer, must have intermediate
skills with MS Office products and freight software. Preferred
qualifications and experience:
Ocean and air freight industry
experience Hawaii trade lane experience Able to read and
distinguish tariff codes Experience with specialized cargo
(hazardous, OOG, overweight) Ability to Oversee/monitor/assist in
the preparation of accurate customs export documents in a timely
manner from source documents (checking for accuracy) taking
responsibility for completeness, accurcy and timeliness of the
transaction. Primarily works with computer and phone but,
occasionally may need to work in and around warehouse.
- Ability to possess and maintain a TSA Security Threat
Assessment(STA) with a status of Passed, or a TSA recognized
equivalent. TSA recognized equivalents include a Secure
Identification Display Area (SIDA) badge, Commercial Driver's
License(CDL) with Hazmat Endorsement issued within the 50 States or
District of Columbia, the Transportation Worker Identification
Card(TWIC), or Free and Secure Trade(FAST) card issued by U.S.
Customs and Border Protection. STA's will be submitted by Lynden
International upon job offer and renewed thereafter. Recognized
equivalents must be current at time of application and successfully
renewed by the applicant thereafter.
Keywords: Lynden Air Freight, Inc., Carson , Domestic Operations Agent, Professions , Carson, California
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