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Domestic Operations Agent

Company: Lynden Air Freight, Inc.
Location: Carson
Posted on: February 17, 2021

Job Description:


With operations spanning the globe, Lynden International provides complete coverage to most major world markets. We provide air and ocean freight forwarding, expedited ground freight services, customs brokerage, logistics and other specialized services like facility management, charters, reverse logistics and assembly and distribution. We are the proverbial one-stop shop for any transportation or shipping need. Lynden has achieved Logistics Management Magazine s #1 ranking in Airfreight Forwarding for the second year in a row. We are looking for people to contribute to Lynden International s overall customer experience success by effectively interacting and supporting our customers.



Work with a dynamic group, handling all day to day activities for major clients that would include heavy customer service and technical solutions for those clients. Responsibilities Lynden International, a member of the Lynden family of companies, has roots in transportation going back more than 100 years. Are you an enthusiastic, self-motivated person who takes pride in finding solutions to problems that meet the expectations of your customers? Do you thrive where each day is not like the last? If so, Lynden is the place for you.

  • Assess, analyze, and problem solve while handling complex, gray-area situations while meeting legal, company and customer expectations. Provide outstanding, friendly service through daily communication with both internal and external customers Ensure smooth and timely process and documentation flow Ensure accurate and timely data entry into our operational system Track and trace files and reporting Ensure accurate and timely client and vendor billing Ensure delivery of freight and timely clearance when applicable Contribute and maintain good relationships with suppliers Ensure compliance at all times to regulations Network communications, timely responses to emails and requests Meet SOP and SOW standards in accordance with Company policy
  • Predictable and consistent attendance.
  • Weekend on-call responsibilities based on a rotating on-call schedule. Qualifications High school education or equivalent and five years progressive work experience in operations, or a four-year degree plus two years customer service or freight operations experience. Business or industry degree preferred. Must have a high level of math to be able to compute pricing, cost, fees, and weight and measures. Experience working and communicating with vendors, customers and other company departments to meet deadlines successfully. Must be able to lift up to 25 pounds occasionally. Most of job is at computer, must have intermediate skills with MS Office products and freight software. Preferred qualifications and experience:
    Ocean and air freight industry experience Hawaii trade lane experience Able to read and distinguish tariff codes Experience with specialized cargo (hazardous, OOG, overweight) Ability to Oversee/monitor/assist in the preparation of accurate customs export documents in a timely manner from source documents (checking for accuracy) taking responsibility for completeness, accurcy and timeliness of the transaction. Primarily works with computer and phone but, occasionally may need to work in and around warehouse.
    • Ability to possess and maintain a TSA Security Threat Assessment(STA) with a status of Passed, or a TSA recognized equivalent. TSA recognized equivalents include a Secure Identification Display Area (SIDA) badge, Commercial Driver's License(CDL) with Hazmat Endorsement issued within the 50 States or District of Columbia, the Transportation Worker Identification Card(TWIC), or Free and Secure Trade(FAST) card issued by U.S. Customs and Border Protection. STA's will be submitted by Lynden International upon job offer and renewed thereafter. Recognized equivalents must be current at time of application and successfully renewed by the applicant thereafter.

Keywords: Lynden Air Freight, Inc., Carson , Domestic Operations Agent, Professions , Carson, California

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