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Customer Support Lead

Company: VirtualVocations
Location: Carson
Posted on: July 3, 2024

Job Description:

A company is looking for a Customer Support Lead for an e-commerce company.

Key Responsibilities:

Lead the customer experience team to improve support efficiency and customer satisfaction
Optimize and make the customer support processes for future growth
Collaborate with marketing and product development to enhance the customer experience

Required Qualifications:

Bachelor's degree in business, marketing, or a related field
3+ years of experience in a leading position in customer experience or customer service
Experience working with Shopify and popular ticket systems for e-commerce
Knowledge of customer experience best practices and industry trends
Experience in developing and implementing successful customer experience strategies

Keywords: VirtualVocations, Carson , Customer Support Lead, Other , Carson, California

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