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Customer Support Specialist

Company: VirtualVocations
Location: Carson
Posted on: November 17, 2023

Job Description:

A company is looking for a Customer Support Specialist.
Key Responsibilities:

Answer and triage incoming phone calls and support ticket emails, document notes, and transfer appropriately
Dispatch service and support calls to the appropriate engineer based on customer needs and location
Evaluate customer needs and solutions, build knowledge base, and offer appropriate support


Proven experience handling multiple tasks in a customer service-oriented role
Background in call center, dispatch, and/or scheduling preferred
Familiarity with Microsoft Office
Ability to type at least 60wpm
Authorization to work in the country

Keywords: VirtualVocations, Carson , Customer Support Specialist, Other , Carson, California

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