Customer Support Specialist 3
Company: Boeing Distribution Services Inc.
Posted on: June 23, 2022
Boeing is an Equal Opportunity Employer. Employment decisions
are made without regard to race, color, religion, national origin,
gender, sexual orientation, gender identity, age, physical or
mental disability, genetic factors, military/veteran status or
other characteristics protected by law. Request an
Analyzes supplier and/or customer data regarding ordering and/or
delivery of spare parts and provisioning products or related
services. Analyzes and processes material returned from customers.
Analyzes customer spare parts requirement inquiries, facilitates
responses and resolves delivery problem. Creates and monitors
performance metrics. Creates, maintains and advances customer
relationships. Develops an understanding of customer's culture and
Essential Job Duties and Responsibilities:
+ Reviews customer purchase orders to assess requirements.
+ Process and maintain customer purchase orders (e.g order entry,
etc.) inputting in Cardex (ERP) and portal management.
+ Interacts with the different positions in the warehouse as well
as with other functions such as Sales and Quality to ensure that
orders are resolved in an acceptable time frame.
+ Prioritizes orders with issues based on required ship date and
performs analysis on whether orders can proceed without additional
+ Performs research in Cardex (ERP) to potentially resolve order
+ Reviews and actions open orders that are pending resolution.
+ For all critical orders, ensures timeliness of shipment through
internal coordination and liaison with other functional
+ Monitors / Expedites orders with high complexity and urgency.
+ Resolves customer claims with functional departments (Accounting,
Quality Assurance, etc.), Credit & Rebill, RMA process, determine
root cause, recommend and implement corrective actions; support
Account Receivables with cash collection.
+ Maintain Pipeline health on part usage/demand on existing
contract, program, etc. in collaboration with Customer, Sales,
+ Performs other duties and responsibilities as assigned or
Basic Qualifications (Required Skills and Experience):
+ 4-6 year's of related work experience
+ Experience in Program Management and/or Customer Support
+ Experience in aerospace hardware sales
+ Knowledge of the aerospace/aviation industry
+ Outstanding communication skills, verbal and written
+ Strong problem-solving skills
+ Proficiency in numeric reasoning and mathematical skills
+ Proficient knowledge in all MS office (Excel, Word, Outlook,
PowerPoint, etc.) applications
+ Education: High School Diploma, Equivalent Degree
Drug Free Workplace:
Boeing is a Drug Free Workplace where post offer applicants and
employees are subject to testing for marijuana, cocaine, opioids,
amphetamines, PCP, and alcohol when criteria is met as outlined in
EOE/Minorities/Females/Veterans/Disabled. All qualified applicants
will receive consideration for employment without regard to race,
color, religion, sex, sexual orientation, gender identity, national
origin, disability or protected veteran status.
Keywords: Boeing Distribution Services Inc., Carson , Customer Support Specialist 3, Other , Carson, California
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