Customer Support Specialist 3

Company: Boeing Distribution Services Inc.
Location: Carson
Posted on: June 23, 2022

Job Description:

Boeing is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national origin, gender, sexual orientation, gender identity, age, physical or mental disability, genetic factors, military/veteran status or other characteristics protected by law. Request an Accommodation.

Position Summary:

Analyzes supplier and/or customer data regarding ordering and/or delivery of spare parts and provisioning products or related services. Analyzes and processes material returned from customers. Analyzes customer spare parts requirement inquiries, facilitates responses and resolves delivery problem. Creates and monitors performance metrics. Creates, maintains and advances customer relationships. Develops an understanding of customer's culture and business strategies.

Essential Job Duties and Responsibilities:

+ Reviews customer purchase orders to assess requirements.

+ Process and maintain customer purchase orders (e.g order entry, etc.) inputting in Cardex (ERP) and portal management.

+ Interacts with the different positions in the warehouse as well as with other functions such as Sales and Quality to ensure that orders are resolved in an acceptable time frame.

+ Prioritizes orders with issues based on required ship date and performs analysis on whether orders can proceed without additional input.

+ Performs research in Cardex (ERP) to potentially resolve order issues.

+ Reviews and actions open orders that are pending resolution.

+ For all critical orders, ensures timeliness of shipment through internal coordination and liaison with other functional stakeholders.

+ Monitors / Expedites orders with high complexity and urgency.

+ Resolves customer claims with functional departments (Accounting, Quality Assurance, etc.), Credit & Rebill, RMA process, determine root cause, recommend and implement corrective actions; support Account Receivables with cash collection.

+ Maintain Pipeline health on part usage/demand on existing contract, program, etc. in collaboration with Customer, Sales, Planner, etc.

+ Performs other duties and responsibilities as assigned or required.

Basic Qualifications (Required Skills and Experience):

+ 4-6 year's of related work experience

+ Experience in Program Management and/or Customer Support

+ Experience in aerospace hardware sales

+ Knowledge of the aerospace/aviation industry

+ Outstanding communication skills, verbal and written

+ Strong problem-solving skills

+ Proficiency in numeric reasoning and mathematical skills

+ Proficient knowledge in all MS office (Excel, Word, Outlook, PowerPoint, etc.) applications

Typical Education:

+ Education: High School Diploma, Equivalent Degree

Drug Free Workplace:

Boeing is a Drug Free Workplace where post offer applicants and employees are subject to testing for marijuana, cocaine, opioids, amphetamines, PCP, and alcohol when criteria is met as outlined in our policies.

EOE/Minorities/Females/Veterans/Disabled. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

Keywords: Boeing Distribution Services Inc., Carson , Customer Support Specialist 3, Other , Carson, California