Ecommerce Product Manger
Company: See's Candies
Location: Carson
Posted on: June 18, 2022
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Job Description:
POSITION OBJECTIVE:This position is responsible for setting the
E-Commerce digital product strategy and delivering a best-in-class
customer journey by prioritizing features, building consensus
within the teams, and coordinating delivery to produce high-quality
digital experiences for See s Candies.Working closely with the
Director of E-Commerce and a dedicated engineering team, as well
with team members from all areas of the business (including
Fulfillment/ Shipping, Manufacturing and IT), this position is a
key contributor to solving business problems and optimizing the
customer experience.POSITION RESPONSIBILITIES:Own and communicate
out the e-Commerce technology roadmap.Understand the end-user and
work to alleviate pain points and provide solutions to exceed needs
and expectations.Create thorough product specs that clearly state
objectives, proposed solutions, roles, dependencies, timelines, and
testing plans.Drive a testing mentality across the business and be
the subject matter expert for all customer-facing applications.Lead
communication between internal team and external technical
partners, working to manage these groups to consistently produce
results.Keep up to date with the latest product and technology
needs and opportunities in the marketplace and advise on best
practices and future strategy.Manage conversion optimization and
report on performance (especially pre/post code releases).Work with
the marketing and merchandising teams to balance storytelling with
e-commerce best practices for a highly functioning, high-converting
site.Partner with Development team on all feature development and
break fixes to ensure deliverables meet requirementsPerform, or
coordinate, User Acceptance Testing for all tickets.Work with the
wider team to ensure the site is functioning, products are
correctly allocated, merchandised, and updated as required.Support
Marketing and Customer Service partners with coordinating the
implementation and integrations for new partnerships and
tools.Assist with platform management, as needed.Performs special
projects as assigned by management.Responsible for identifying
opportunities to enhance technology and innovation that will
improve departmental effectiveness.All See s staff must be
committed to the company s core principles and workplace values,
including diversity and inclusion.MINIMUM QUALIFICATIONS:Bachelor's
Degree in Business, Engineering, Math or related field; equivalent
work experience may be considered in lieu of degree.Minimum 4 years
of experience in a Direct to Consumer E-Commerce business, with
familiarity of retail trends and best practices.Strong knowledge of
end-to-end e-Commerce operations, including final mile and
fulfillment.Experience driving organic traffic growth through the
implementation of technical and content driven SEO strategies.Deep
knowledge of web analytics tools such as Google Analytics,
FullStory, HTML/CSS, as well as Jira Cloud and
Confluence.Experience working with Salesforce Commerce Cloud or
equivalent e-Commerce platforms.Experience with Agile Project
Management practices.Strong analytical and problem-solving skills
with solid organizational and time management skills; exceptional
attention to detail.Execution and results focused, capable of
generating new ideas to support changing business
environment.Ability to develop and maintain effective relationships
with cross-functional teams.Excellent written,presentationand
verbal communications skills.Proven capabilities in multi-tasking,
strong decision making, problem solving and critical thinking
skills.Highly organized, deadline-driven individual with a can do
attitude.Provenability to learn new technologiesquickly and manage
change efficiently, proactively and in a positive manner.
Keywords: See's Candies, Carson , Ecommerce Product Manger, Other , Carson, California
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