Custom House Brokerage Delivery Team Lead

Company: A.P. Moller - Maersk
Location: Carson
Posted on: November 12, 2021

Job Description:

The Custom House Brokerage (CHB) Delivery Team Lead position directs and coordinates superior client service delivery and production activities of defined team within our Customs Brokerage operation. Executes these activities in support of the established Damco Customs Services, Inc. policies, goals, and objectives and in full compliance with CBP regulations. Serves as a subject matter expert for existing and new customers on CHB matters. Performs the following duties personally or through subordinate personnel.
We offerWe offer you an exciting global career at the forefront of world trade.
Working with the best people in a global team culture with future growth opportunities in an industry that has a significant impact on the world economy.
We're proud of our people who define our company's industry leadership, global team culture and customer-centric focus every day.
When you join our team you join a truly diverse, global organization in a fast-moving, values-based, work environment where you can grow on the job, create and shape our digital solutions, tap into industry-leading talent development initiatives, enjoy working with your colleagues and broaden your world view through our international job postings. We offer competitive compensation and benefits for full-time employees including health, dental and vision insurance, a 401k savings plan with an employer match and paid time-off - and our parental leave policy is recognized world-wide as one of the best in the industry.
Global scope Every company, every country wants access to a competitive shipping, logistics and port system - and our people have created one company that offers one, easy-to-use solution to all their shipping needs.
Maersk is uniqueMaersk is uniquely positioned to play a significant role in global trade, creating opportunities that help countries, companies and people succeed. Our vision is simple: Maersk is the global integrator of container logistics, connecting and simplifying our customers' global supply chains. We do this through the global scale of Maersk, the world's largest shipping line; our Logistics and Services expertise that help customers manage their global supply chains; and through our port operator, APM Terminals, one of the largest container terminal operators in the world with the most strategic locations to serve global supply chains.
Join us and play an important role on our team lifting global trade every day!
Key Responsibilities:Complete responsibility for US the import customs brokerage process and superior customer service delivery for defined team within our CHB operation. Sets organizational plans for the team along with owning the overall client experience. Additional areas of focus include:---Classifications and special customs details as required ---Other government agency compliance requirements ---Ensuring accurate accounting practices such as client invoicing and job accruals ---Specialized client reports as needed---A/R status and collection efforts to ensure optimal cash flow ---Client specific needs and requirements Contribute to setting annual objectives for the department Measure and monitor results against KPI's established and hold any supervisory level colleagues accountable Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include driving employee engagement through training employees; planning, assigning, and directing work; participation in appraising performance; addressing complaints and resolving problems. Diligent execution of duties in order to comply with Customs Brokers' responsibilities under CFR FR 19, Section 111, Subpart C Utilize lean management tools to evaluate the team structure and plan for continual improvement of the efficiency and effectiveness of the group. Evaluates the results of overall operations regularly and systematically and reports these results to management.
We are looking forRequired Experience & Skills:---Bachelor degree or equivalent work experience; HS Diploma required---Customs House Brokerage License ---5-7 years of experience in the industry---2-3 years previous management experience---A strong execution minded manager with strong financial technical skills, analytical ability, good judgment and strong operational focus including an understanding of systems.---Strong understanding of transportation industry---Excellent communication skills can relate to people at all levels of an organization.---Excellent conflict resolution and problem solving skills.---A well organized and self-directed individual who is a team player and also has political acumen. ---Ability to be resourceful, creative and maintain flexibility, manage resources effectively and efficiently---Ability to train, coach, evaluate and mentor. ---Strong thought leadership and influencing skills, ability to engage multiple business units to develop solutions.---Strong and current knowledge of technology platforms, MS Office products and ability to quickly adapt to new software.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, protected veteran status, sexual orientation or any other characteristic protected by law.
https://www.dol.gov/ofccp/pdf/pay-transp%%%%20EnglishformattedESQA508c.pdf

Keywords: A.P. Moller - Maersk, Carson , Custom House Brokerage Delivery Team Lead, Other , Carson, California