LBS CUSTOMER SERVICE - Must have LA/LB Port Experience
Company: Supra National Express, Inc
Posted on: May 3, 2021
This position reports to the LBS Operations Manager and Quality
Control Manager the daily operational activities that provide
overall support and guidance to implement best business processes
that ensure customer satisfaction. Facilitate on time reporting and
ensure business viability. Provide clear guidelines to dispatchers
regarding the functions and process of customer's accounts/lanes.
Foster a cooperative work environment between customer, operations,
and billing department.
- Help implement
our strategic plan to drive LBS's customer and carriers into a
nationwide, 24/7 operation.
Track and trace container shipments
Data entry for assigned accounts (delivery
Run daily reports twice a day for customers update on
Process payments using terminal websites
Create / Schedule Deliveries: Port & Customer's
Plan deliveries according to carrier
Make sure to receive confirmation on all accessorials added to the
order. Example Wait Time, Pre-Pull, Storage, Chassis,
Communicate driver ETA's or delivery delays.
Create an SOP for every customer's account
The ability to dispatch freight, update orders and load screens
while also properly closing orders timely through our carrier
Other duties as assigned
Support all other special assignments as
Minimum Experience and Qualifications:
Experience with drayage and truckload transportation/logistics
contracts and agreements
An analytical approach to logistics planning that creatively solves
A dedicated and motivating leader of people and processes who is
capable of successfully managing multiple tasks and meeting
deadlines under pressure
To be able to make timely decisions in a complex environment under
Proven ability to succeed with minimal guidance, manage multiple
projects at once, and take initiative under ambiguous
Experience working in a start-up or technology environment a
Ability to read, write, and speak Spanish/English a
Regular attendance and punctuality
Potential need to work flexible hours and be available to respond
on short notice.
Well-groomed and able to maintain a professional
Ability to sit for long periods of time frequently, stand/walk for
long periods of time occasionally
Keywords: Supra National Express, Inc, Carson , LBS CUSTOMER SERVICE - Must have LA/LB Port Experience, Other , Carson, California
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