Service Advisor - Carson Honda
Company: Sonic Automotive
Location: Carson
Posted on: April 4, 2021
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Job Description:
Company DescriptionAt Carson Honda, a Sonic Automotive family
dealership, you'll find the opportunities, resources, and support
you need to grow and develop professionally. Our 100+ dealerships
are concerned with more than moving inventory; they're committed to
your success and invested in your future. So read on, and consider
a rewarding career with Sonic Automotive, Inc.Job Description*
Schedules service appointments. Obtains customer and vehicle data
prior to arrival when possible.* Greets customers in a timely,
friendly manner.* Provides a complete and accurate written cost
estimate for labor and parts. Establishes "promised time".* Checks
on progress of repair throughout the day. Contacts customers
regarding any changes in the estimate or promise time, explains
cost and time requirements in detail, and gets proper authorization
before any additional repairs are performed.* Test-drive the
vehicle or refer to the test technician as necessary.* Maintain
Customer Satisfaction Index rating at least comparable to that of
the manufacturer, zone or branch average.* Advise customers on the
care of their cars and the value of maintaining their vehicles in
accordance with manufacturers' specifications, using maintenance
menus.* Maintains a dealership-prescribed standard for "hours per
customer repair order written."* Understands and follows federal,
state and local regulations, such as those governing the disposal
of hazardous wastes, OSHA right-to-know, etc.* Follows all company
safety policies and procedures, and immediately report any and all
accidents to a manager or supervisor.Qualifications* High school
diploma or the equivalent.* Ability to read and comprehend
instructions and information.* Two years of experience in a
dealership position.* General knowledge of vehicle mechanical
operations.* ASE certification preferred.* Sales experience
preferred.* Professional personal appearance.* Excellent oral and
written communication skills.* All applicants must be authorized to
work in the USA* All applicants must perform duties and
responsibilities in a safe manner* All applicants must be able to
demonstrate ability to pass pre-employment testing to include
background checks, MVR, drug test, credit report, and valid driver
licenseAdditional InformationAll your information will be kept
confidential according to EEO guidelines.
Keywords: Sonic Automotive, Carson , Service Advisor - Carson Honda, Other , Carson, California
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