Staffing & Player Experience Director

Company: Volo San Diego
Location: San Diego
Posted on: April 1, 2026

Job Description:

Company Description More than 450,000 users Coast to Coast leverage Volo to organize, meet, communicate and play within their community through fitness and social activities. Whether it's a performance sport like soccer, or a social activity like cornhole, Volo provides something real. Real interaction, real activity, real fun, and real impact. Volo is a movement—for people and by people who want to connect more meaningfully with each other. We are a grassroots uprising, helping others actually see who they’re connecting with, and share experiences over the length of a season. If you have a desire to make a difference through community and sports, Volo could be your next and final career destination. Come fly with us. Ranked Among Inc-5000 Fastest Growing Companies Over 450,000 Adult Participants Nationwide Partnering with Volo Kids Foundation, to serving more than 20,000 kids in free youth sports programs 11 City markets & counting ROLE SUMMARY This role is for you if you are passionate about developing people, believe in the power of play, and enjoy gathering performance data. The nature of this position centers around our part-time employees who deliver on our player experience standards. Our business is out on the field, so be prepared to spend time out at leagues interacting with our players and our staff. You will lead our local staffing initiatives building out a vibrant host and referee community dedicated to delivering the best player experience in San Diego. Your responsibilities will include but will not be limited to: Standardizing platforms and resources to ensure success Use project management tools to structure, assign, and keep staffing on track throughout their part-time staff management cycle Part-time staff & 1099 employee payroll forecasting and staying in line with Volo product standards for expenses as well as city budgets for these categories. Lead the implementation of local recruitment, training, evaluation, and culture best practices for our part-time employees Ensuring that the San Diego market has all shifts for league & event staff - including hosts and refs, are in the scheduling software at least two weeks in advance Update scheduling software to reflect the completion of shifts & support payroll as needed Develop a plan for KPIs/milestones and track progress to ensure local staff are performing to the Volo Standard Owns part-time staff communication platforms and processes Centralized staff training and development for part-time staff and interns Manage the development and presentation of staff and volunteer training by working with City leadership, the sports operations team, and Sports Product Manager to ensure training needs are identified, planned, aligned, and addressed Adjust/improve curricula for existing products based on product changes and enhancements and/or needs of the market Provide in-person support based on city needs. Recruitment, retention, and appreciation efforts for Part-Time staff, and Interns. Lead processes of recruitment, hiring, onboarding, and evaluating part-time talent to run our leagues and events Lead initiatives for engagement and supportincluding pre-season training, mid-season check-ins, and end-of-season celebrations Oversee Staff & Volunteer feedback review & analysis Grow the staff & volunteer community and culture through special perks and events Lead initiatives focused on culture, diversity, and inclusion as they relate to part-time staff, interns, and volunteers including but not limited to: Volo Awards: Part-Time Staff Awards typically hosted in Q4 celebrating the wins of the year recognizing local and national top performers Volo Games: Part-Time Staff Appreciation Field Day Responsible for the management of the annual P/T experience budget, by city. Any adjustments are brought to the Managing Director for approval. Sports Product Assure quality control and strength of programs through site visits and serve as a site lead for programs whenever necessary Reviews program ratings and takes corrective action through the part-time staff with support from the Managing Director and Sport Coordinators Spearheads league audits & evaluations to achieve NPS KPIs Tracks the needs of each site including improvements and works with the Logistics team to improve throughout the season Spearheads the surprise and delight player appreciation program as well as captain loyalty initiatives with the support of the Logistics team. Bar Sponsorship Own bar communications for league sponsor bars Communication with bars (GM’s, Managers, etc.) prior to season to let them know when we will be there, confirm bar specials and any details needed in partnership with the Field Marketing & Partnerships Director Maintain communication with bars throughout the season Resolve issues with exiting bar relationships and identify and secure replacement bars as needed to ensure an excellent player and part-time staff experience Supports Field Marketing & Partnerships Director with new bar outreach as needed DESIRED SKILLS EXPERIENCE Experience managing a large customer-facing part-time staff workforce Experience in sport or event management and/or business development capacity 4 years of professional experience ideally in training or sports programming Familiarity with the social sports industry (as a player or employee) and its typical schedule and calendar Can navigate a fast-paced, ever-changing environment with minimal supervision Strong ability to execute in a cross-functional and startup environment Ability to define problems, collect data, establish facts, and draw valid conclusions Can marshal resources effectively and comfortably navigate a fast-paced, ever-changing environment with minimal supervision Excellent written and verbal communication skills Dynamic personality interested in working in, and contributing to, the industry leader in adult recreational sports Ability to work nights and weekends – anticipate being out at league programming at least 3 nights per week on average Benefits: Health, dental, and vision insurance 401(k) Plan Paid time off and holidays Paid Parental Leave Employee discounts on Volo Sports programs and events Annual Company Events Additional information Volo is an Equal Employment Opportunity employer that proudly pursues and hires a diverse workforce. Volo does not make hiring or employment decisions on the basis of race, color, religion or religious belief, ethnic or national origin, nationality, sex, gender, gender-identity, sexual orientation, disability, age, military or veteran status, or any other basis protected by applicable local, state, or federal laws or prohibited by Company policy. Volo also strives for a healthy and safe workplace and strictly prohibits harassment of any kind.

Keywords: Volo San Diego, Carson , Staffing & Player Experience Director, Hospitality & Tourism , San Diego, California