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Guest Exp Mgr-Banquets

Company: Disney Parks, Experiences and Products
Location: Carson
Posted on: November 26, 2022

Job Description:

As the Guest Experience Manager of Banquets, you will provide a premium banquet dining experience by leading an experienced Cast through active stage management during the operating day. You will ensure efficient and safe operations, guide the Guest experience, increase Cast engagement and safeguard the Disney brand. You will ensure a high level of Food and Beverage product, service, safety, and sanitation. You will also improve Guest service standards; Recognize/coach Cast behaviors; Manage the business and financials.This position will report to the Manager of Banquets.Responsibilities :

  • Lead cast in the Banquet/Catering department.
  • Manage operational goals and monitors achievements of performance and profit goals.
  • Create efficient schedules, while maintaining labor costs and meeting staffing goals.
  • Influence and motivate peers to provide a world class experience to guest and clients.
  • Recognize Cast Members and hold them accountable for delivering excellence with the Five Keys: safety, courtesy, inclusion, show and efficiency.
  • Exceed Guest/Client expectations that yield results and positive Guest feedback.
  • Partner and collaborate with other leadership teams due to shared Cast base.
  • Be a functional / subject matter expert of the operation.
  • Partner with clients to accomplish Banquet Event Orders to the highest standards.
  • Participate in departmental meetings and communicate relevant information to Cast Members.
  • Participate and provide operational perspective in project planning and LOB departmental meetings. .
  • Manage daily staffing levels and based on demand.
  • Ensure all dining facilities and Cast comply with food handling and safety guidelines.
  • Help implement event logistics for all events.
  • Competency and understanding of California Alcoholic Beverage Laws and regulations.
  • Experience with union environment, union rules and complianceBasic Qualifications :
    • 2+ years of leadership/managerial experience.
    • Two years in Table service/Fine dining/Banquet/Catering.
    • Familiarity with POS systems.
    • Working knowledge of Banquet, Food and Beverage preparation and presentations.
    • Experience coaching Cast Members to correct behavior across lines of business.
    • Knowledge of the impact of financial aspects of an operation (i.e. operating budget, revenue, labor, inventory systems, costs).
    • Can work weekends, variable shifts and holidays.Benefits and Perks: Disney offers a rewards package to help you live your best life. This includes health and savings benefits, educational opportunities and special extras that only Disney can provide. Learn more about our benefits and perks at #DPEP_Media

Keywords: Disney Parks, Experiences and Products, Carson , Guest Exp Mgr-Banquets, Hospitality & Tourism , Carson, California

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