General Manager of Concessions - Dignity Health Sports Park
Company: Compass Group Poland Sp. z o.o.
Location: Carson
Posted on: January 22, 2023
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Job Description:
Levy Sector Located At: Dignity Health Sports Park Different
perspectives make us better. We're committed to creating an equal
opportunity and fair treatment environment, where learning and
growing together is just part of our every day. An environment
where you can be your authentic self. About LevyThe disruptor in
defining the sports and entertainment hospitality experience, Levy
is recognized as the market leader and most critically acclaimed
hospitality company in its industry. Twice named one of the 10 most
innovative companies in sports by Fast Company magazine and one of
the top three Best Employers for Diversity in America by Forbes,
Levy's diverse portfolio includes award-winning restaurants; iconic
sports and entertainment venues, zoos and cultural institutions,
theaters, and convention centers; as well as the Super Bowl, Grammy
Awards, US Open Tennis Tournament, Kentucky Derby, and NHL, MLB,
NBA, NFL, and MLS All-Star Games. Job Summary The Director of
Concessions will lead the team who creates unforgettable
experiences. As Director of Concessions, you will be responsible
for managing the concessions department to achieve the best
possible guest experience, partner satisfaction and financial
results. The ideal candidate will be an experienced operations
leader who is focused on people and quality standards.Detailed
Responsibilities* Overseeing all aspects of concessions operations*
Ensuring the recruitment and training of team members in our
standards and procedures* Working with the location leadership team
to continually drive improvements in guest satisfaction and
financial results* Driving engagement within the concessions
department* Overseeing all aspects of season planning and event
preparation in the concessions department to ensure maximum event
readiness* Ensuring point of sale updates and regular maintenance
checks are completed* Completing calorific analysis of menu items
in partnership with the culinary team* Ensuring the timely
implementation and communication of promotions* Overseeing loss
prevention activities including managing cash drops/collection,
completing cash variance logs, and overseeing the nightly Goods Out
of Stock (GOS) procedure* Working in partnership with other
departments to ensure accurate completion of the requisition
process* Working with the culinary and purchasing team to ensure
regular updates to the concessions theoretical matrix to ensure
accurate theoretical margin calculations* Ensuring compliance with
all Payment Card Information rules* Implementing concessions
Production Sheet to ensure accurate production and minimal wastage*
Conducting progressive coaching with team members* Completion of
monthly financial reporting and action planning* Ensuring regular
maintenance, cleaning and inspection of all concessions areas and
equipment* Ensuring all appropriate alcohol service signage is
placed and that Responsible Service of Alcohol protocols are
followed* Completion and processing of alcohol incident logs to
identify recurring issues or trends* Managing team member meal
breaks* Overseeing recruitment activities for team members and
non-profit groups* Holding pre-shift meetings to set the tone for
events* Support location "Keys to the Future" activities to develop
future leaders* Support team member orientation training* Lead NPO
Group management and communication* Oversee service standards
during events to ensure a high level of the guest experience*
Ensuring accurate end of month inventory completion* Partnering
with purchasing team to manage product transfers and requisition
sheets to accurately track products during events* Managing and
resolving guest complaints* Managing team member
incidents/accidents and following all required reporting
procedures* Managing the onboarding of new management employees in
line with our #bestdayever process* Conduct monthly safety training
for team members* Managing team member scheduling in line with
demand forecasts* Verifying payroll, entering gratuities*
Subcontractor communications - ensure they have all correct
paperwork in, scheduled properly, staffing has done appropriate
trainings, etc.* Responsible for the accurate and timely completion
of month-end inventory for the concessions department* Completing
building walkthroughs during events* Working with location partners
to manage the implementation standards agreed through sponsorship
deals* Supporting other locations/properties, as neededCurious
about Life at Levy? Check it out: Positions at this location may
require a COVID-19 vaccination. Where permitted by law, applicants
who are offered a position for this account may be asked about
their vaccination status, which must meet minimum business
requirements. All religious, medical, or other legally recognized
exemptions regarding vaccination status will be considered.Levy is
a member of Compass Group USA. Compass Group/Levy is an equal
opportunity employer. At Compass/Levy, we are committed to treating
all Applicants and Associates fairly based on their abilities,
achievements, and experience without regard to race, national
origin, sex, age, disability, veteran status, sexual orientation,
gender identity, or any other classification protected by
law.Qualified candidates must be able to perform the essential
functions of this position satisfactorily with or without a
reasonable accommodation. Disclaimer: this job post is not
necessarily an exhaustive list of all essential responsibilities,
skills, tasks, or requirements associated with this position. While
this is intended to be an accurate reflection of the position
posted, the Company reserves the right to modify or change the
essential functions of the job based on business necessity.*Los
Angeles applicants: Compass Group will consider for employment
qualified applicants with criminal histories in a manner consistent
with the requirements of the Los Angeles Fair Chance Initiative for
Hiring (Ban the Box ordinance)At Levy, team = family. And we'll
always take care of family, learn more about Levy benefits
offered.
Keywords: Compass Group Poland Sp. z o.o., Carson , General Manager of Concessions - Dignity Health Sports Park, Healthcare , Carson, California
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