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Customer Service Manager-Warehouse Logistics

Company: Sloan Professional Services, LLC
Location: Carson
Posted on: April 3, 2021

Job Description:

Customer Service Manager-Warehouse Logistics Full time - Sloan Professional Services, LLC - USA Posted On 04/09/2015 Job Information Work Experience 3 to 7 years Languages Required Spanish City Carson, CA State/Province CA Job Description Your keen eye for the details and fantastic ability to complete multiple tasks with competing priorities will be critical to your integral role as our Customer Service Manager in our Carson office. We will rely on you to orchestrate the effective and efficient operation of the Customer Service team by performing the following:

Customer Service
--- Provide a professional and positive service experience to our customers
--- Ensure customers are retained, satisfied, and their needs are fulfilled
--- Be the conduit between our truck drivers, warehouse staff and our customers

Management
--- Determine equipment needed for transportation type and driver type needed for moving product from port to warehouse
--- Provide supervision and guidance for Client Coordinator and Order Entry Specialists (OES) Skills Required Qualifications:
--- Ready and eager to pick up a phone and help a customer with whatever challenge they face
--- Bonded freight experience
--- Not freight-forwarding experience
--- Must have worked with a warehouse IT system
--- Strong IT skills: advanced Excel, Word, CRMs and accounting software
--- Exceptional communication skills (e.g. deliver difficult info with tact)
--- Superb organizational skills (e.g. able to multi-task effectively, work with little oversight)
--- Excellent at numbers; must be a numbers person
--- Bilingual in Spanish a plus
--- Bachelors degree in Business Administration or a related field preferred
--- Minimum 4 years of experience in a Customer Service environment
--- Minimum 2 years warehouse experience

Keywords: Sloan Professional Services, LLC, Carson , Customer Service Manager-Warehouse Logistics, Executive , Carson, California

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