PSA - Burbank

Company: TEKsystems
Location: Burbank
Posted on: February 18, 2026

Job Description:

Job Description Job Description Position Overview We are seeking a reliable and customer?focused Healthcare Customer Service Representative to support patients through inbound calls in a fast?paced medical office and call center environment. This entry?level role is ideal for someone with strong communication skills, attention to detail, and an interest in healthcare operations and patient services. Key Responsibilities Handle inbound calls from patients regarding care coordination, authorizations, and general inquiries Schedule patient appointments accurately and efficiently Provide over-the-phone customer service with a professional and empathetic approach Verify patient information and insurance details as needed Assist with medical records requests and documentation Enter and update patient data accurately in internal systems Ensure all interactions comply with HIPAA guidelines and privacy standards Collaborate with internal teams to resolve patient issues and support care delivery Required Skills & Qualifications Strong customer service and call center experience Excellent verbal communication and active listening skills Bilingual in Spanish Familiarity with medical terminology Accurate data entry and attention to detail Ability to work on-site in a call center or medical office environment Good typist and tech-savvy Preferred / Nice?to?Have Qualifications Experience in a healthcare or medical office setting Knowledge of HMO insurance plans and insurance verification Patient scheduling experience Prior exposure to healthcare customer service call centers Experience using electronic health record systems (NextGen experience is a plus) Work Environment On-site position Call center and medical office setting Team-oriented, patient-focused workplace Why This Role This position plays a critical role in supporting patients and ensuring a positive care experience. It offers hands-on exposure to healthcare operations, patient services, and medical administration, making it a great opportunity for individuals looking to grow within the healthcare field. Job Type & Location This is a Contract to Hire position based out of Burbank, CA. Pay and Benefits The pay range for this position is $21.00 - $21.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: • Medical, dental & vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type This is a fully onsite position in Burbank,CA. Application Deadline This position is anticipated to close on Feb 20, 2026. h4>About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. About TEKsystems and TEKsystems Global Services We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

Keywords: TEKsystems, Carson , PSA - Burbank, Customer Service & Call Center , Burbank, California