Reservations Manager
Company: Montage Hotels & Resorts
Location: San Diego
Posted on: April 3, 2026
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Job Description:
Live Your Passion. Add Your Magic. At Montage International, we
are doing something different, something exciting and it takes
passionate people to bring our vision to life. We have built a
culture that leads with the important notion we live by every day;
do what you love. If this resonates with you, we look forward to
receiving your application. We welcome applicants with disabilities
and provide reasonable accommodations as needed to our applicants.
Please discuss with our hiring managers during our selection
processes. If you are an internal applicant, please log into
Workday and apply for your application to be considered. Please
Click Here to apply internally. Reservations Manager SUMMARY The
Reservations Manager is responsible to provide assistance and act
on behalf of the Director of Revenue Management and manage day to
day operations of the Reservations and Communications teams.
Assists the Director of Revenue Management in preparing weekly,
monthly and annual reports. Assist Director of Revenue Management
with department scheduling, hiring, guidance, support and
disciplinary action as appropriate. ESSENTIAL FUNCTIONS Major areas
of responsibility/ management include, but are not limited to:
Ensures incoming reservations are detailed properly, other
departments are informed, service standards are exceeded and MHR
OCIS profile database is maintained with up to date information
using Opera and supporting technology Interacts daily with Catering
and Sales team to facilitate group and catering reservations, as
needed, or in the absence of the Group Coordinator. Interacts with
group contacts as necessary, sending them updated rooming lists and
pickup reports Attends all pre-convention meetings; supervises the
preparation and timely distribution of all monthly group reports
Prepares and distributes weekly, monthly and annual reports,
including but not limited to the following: Pickup Reports, ACD
Reports, Marketing Statistics, Call Conversion Reports, and Public
Relations Tracking Reports, etc. Manage department associate
engagement, scheduling, payroll, recruitment, counseling, feedback
and quarterly department meetings Maximizes room revenue by
enforcing the selling of correct room rates determined by the
Director of Revenue Management, while balancing important
individual, travel agent, and corporate relationships
QUALIFICATIONS One-year experience of managing a team of five
people or greater One-year experience working either at the front
desk or in the reservations department for a luxury hotel Previous
customer service experience, multi-line telephone usage and
reservations experience Must have excellent verbal and written
communications skills, as well as be able to speak, read and write
the primary language(s) used in the workplace Good cognitive
skills; the ability to solve problems and make rational decisions
Ability to work at a computer for 8 or more hours per day, while
answering the phone and typing High school or equivalent education
Advanced skills in Word, Excel, PowerPoint, and Outlook; daily use
of nearly all programs will occur Previous experience with
communications related equipment, including NEC switchboard, Opera
and radio equipment PREFERRED Bachelor’s Degree preferred PHYSICAL
REQUIREMENTS Most work tasks are performed indoors. Temperature is
moderate and controlled by hotel environmental systems. Must be
able to sit at a desk for up to 5 hours per day. Walking and
standing are required the rest of the working day. Length of time
of these tasks may vary from day to day and task to task. Must be
able to exert well-paced ability to reach other departments of the
hotel on a timely basis. Must be able to lift up to 15 lbs.
occasionally. Requires grasping, writing, standing, sitting,
walking, repetitive motions, bending, climbing, listening and
hearing ability and visual acuity. Talking and hearing occur
continuously in the process of communicating with guests,
supervisors and subordinates; use of these senses will occur on a
constant basis. The pay scale* for this position is
$75,000-$80,000. *The pay scale is the base salary wage range,
exclusive of incentive pay such as commissions, piece rates,
gratuities, and the like, that Montage reasonably expects to pay
for the position. In the United States we are proud to be an EEO
employer M/F/D/V. We maintain a drug-free workplace and perform
pre-employment substance abuse testing.
Keywords: Montage Hotels & Resorts, Carson , Reservations Manager, Administration, Clerical , San Diego, California
