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Credit and Collections Specialist

Company: Lakeshore Learning Materials
Location: Carson
Posted on: January 13, 2022

Job Description:

Company DescriptionAt Lakeshore, we create innovative learning materials and world-class guest experiences for teachers, parents and children. Since 1954, we've grown into a global community-with a thriving e-commerce business, multiple catalogs, 60+ retail stores, a peerless national sales force, plus international offices that support our preeminent supply chain division. But today we're working better, smarter and faster than ever-and setting our sights even higher. We're building an infrastructure designed for scalability, embracing data-driven decision-making and using technology to improve efficiency and ensure the best tools for the best work. Most importantly, we continue to invest in a diverse team of inquisitive top talent who fuel each other's passions and curiosity, take risks, try new things and believe that every new day brings opportunities for growth.
Job DescriptionIn a year unlike any other, Lakeshore continues to grow! (Don't be too surprised. Our people are really good at what they do.) To support our ongoing development, we are looking for a highly motivated Credit and Collections Associate to join our team. Our ideal candidate is enthusiastic, a team player, solutions-oriented and committed to ensure that the accounts receivables process operates smoothly and efficiently. Successful candidates will thrive in a fast-paced environment, multitask with ease and have exceptional attention to detail. As you assist our Finance team, you will rely on your great people and problem-solving skills, you're your ability to excel under tight deadlines. This position will be on-site at our Carson Headquarters.
A day at Lakeshore looks like this:

  • Initiating calls and/or correspondence with customers to inquire about outstanding A/R balances
  • Placing collection calls and initiating written correspondence to customers
  • Monitoring and maintaining assigned accounts - customer calls, account adjustments, small balance write-off and customer reconciliations
  • Conducting account research and analysis to resolve billing disputes and payment discrepancies
  • Reducing delinquency for assigned accounts
  • Communicating and following up effectively with direct manager regarding customer accounts on a timely basis
  • Establishing and maintaining effective and cooperative working relationships with customers and key stakeholders
  • Reconciling customer disputes as they pertain to payment of outstanding balances
  • Overseeing collection calling, faxing, e-mails, invoice statements and refunds
  • Tracking and resolving outstanding payment issues in a timely manner
    Got the skills and experience? Here's what we're looking for:
    • Bachelor's degree a plus
    • Ability to define problems, collect data, establish facts and draw valid conclusions
    • Excellent written, verbal and oral communication skills
    • Strong customer service skills
    • Collections experience a plus
      **Applicants are strongly encouraged to include a cover letter along with their resume and application**
      And here's our end of the bargain!
      • Competitive compensation based on skills and experience, plus bonus plan
      • Excellent medical/dental and vision coverage-EPO, PPO and HSA
      • 401(k) retirement plan with company contribution (because you will retire someday)
      • Flexible benefits-choose what you like, ignore the rest
      • Exceptional training and support, and all the resources you need to be successful
      • On-site preschool for our employees' children
      • On-site employee gym for all levels/fitness needs
      • Generous employee discount
      • Casual dress---and we really mean itAt Lakeshore, we know our diversity makes us stronger, and when everyone feels included and valued, we all win. We strive to embrace our differences and create an intentionally diverse and inclusive community that is representative of the teachers, families and children we serve.We know we couldn't do the extraordinary things we're doing without the people on our team. Thanks to the passion and enthusiasm of this spectacular group, Lakeshore is more than a great place to work-it's a great experience to be part of. Day in and day out, we give everything we've got to create products that instill a sense of wonder and foster a true love of learning. To help maintain this high bar for success, we're constantly on the lookout for people to join us. So if you're a down-to-earth professional who shares our desire for making a difference, we'd love to hear from you.

Keywords: Lakeshore Learning Materials, Carson , Credit and Collections Specialist, Accounting, Auditing , Carson, California

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